Westcoast International Dental Clinic (West Lake)
According to our open methodology, this clinic scored 68.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #11 of 16 ranked clinics · Last checked: 26 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#1168.3/100
- Best for Expats#966.3/100
- Best for Dental Implants#1264.5/100
- Best for Emergency Dental Care#371.8/100
- Best Price Transparency#1346.1/100
- Best English-speaking Clinics#870.2/100
- Best for Families / Children#673.4/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Site (westcoastinternational.com) checked 2026-08-26: implants, ortho, wisdom-teeth, pediatric listed; no anaesthesia/sedation info found
Summary
100% foreign-invested international dental clinic at West Lake (Tay Ho), operating in Hanoi since 2004. Offers implants, orthodontics, oral surgery, pediatric, cosmetic and emergency dentistry with multilingual (English, German, French, Japanese, Italian) staff. Prices not published on the website.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 17 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-26 [westcoast-international-dental-clinic-west-lake-deepen] [s1] [s2] | 5/6 |
| ◐ | Google review volume up from 43 stored 2026-07-14, as of 2026-08-26 [westcoast-international-dental-clinic-west-lake-deepen] | 2/3 |
| ✓ | Review recency [westcoast-international-dental-clinic-west-lake-deepen] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies to reviews on the Google listing: 1 of the 5 newest reviews answered, owner reply dated 2026-07-09 (read 2026-09-26). [westcoast-international-dental-clinic-west-lake-gbp-2026-09-26] | 2/2 |
| ✓ | No recurring complaints Low ratings are few (1★ 7 / 2★ 0 / 3★ 1 / 4★ 3 / 5★ 138; 4.7 % one or two stars) and the five lowest-rated Google reviews (2016-2026) concern different things: a treatment plan never sent, extra fees over a quoted price, an orthodontist present two days a month and a refused emergency visit. [westcoast-international-dental-clinic-west-lake-deepen-7] | 2/2 |
| ✓ | No suspicious review patterns 11 Google reviews read (2016-07-25 to 2026-07-18): no burst of five-star ratings (at most 1 on one day), no repeated wording; accounts hold 2-199 reviews. [westcoast-international-dental-clinic-west-lake-deepen-7] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✗ | Other review platforms No clinic profile found on WhatClinic, Dental Departures or Trustpilot (checked 2026-10-01). [westcoast-international-dental-clinic-west-lake-platforms-2] [westcoast-international-dental-clinic-west-lake-platforms-3] [westcoast-international-dental-clinic-west-lake-platforms] | 0/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Hanoi", "English speaking dentist Hanoi", "dental implants Hanoi", "emergency dentist Hanoi", "Hanoi dental clinic for expats".
| ✗ | Mentioned for: best dentist Hanoi [westcoast-international-dental-clinic-west-lake-deepen-2] | 0/1 |
| ✓ | Mentioned for: English speaking dentist Hanoi [westcoast-international-dental-clinic-west-lake-deepen-3] | 1/1 |
| ✗ | Mentioned for: dental implants Hanoi [westcoast-international-dental-clinic-west-lake-deepen-4] | 0/1 |
| ✓ | Mentioned for: emergency dentist Hanoi [westcoast-international-dental-clinic-west-lake-deepen-5] | 1/1 |
| ✗ | Mentioned for: Hanoi dental clinic for expats [westcoast-international-dental-clinic-west-lake-deepen-6] | 0/1 |
| ✓ | Structured data on website Home page HTML carries JSON-LD of schema.org type Organization. [westcoast-international-dental-clinic-west-lake-site] | 1.5/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: CBCT (3D imaging)
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://westcoastinternational.com |
|---|---|
| Phone | +84 968 565 151 |
| https://www.facebook.com/westcoastinternationalhanoi/ | |
| Google Maps | Map listing |
| Address | 2nd Floor, Syrena Center, 51 Xuan Dieu, Tay Ho, Hanoi, Vietnam |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://westcoastinternational.com/ | name, address, phone, services, foreign focus, English/multilingual staff | 2026-07-14 |
| s2 | https://vietnam-dental.com/en/clinic/westcoast-international-dental… | Google rating 4.8 and 43 reviews, address, services | 2026-07-14 |
| westcoast-international-dental-clinic-west-lake-deepen | https://www.google.com/maps/place/Westcoast+International+Dental+Cl… | Google rating 4.8 (149 reviews) as of 2026-08-26 | 2026-08-26 |
| westcoast-international-dental-clinic-west-lake-deepen-2 | search:best dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top Bing results/local pack for this query | 2026-08-26 |
| westcoast-international-dental-clinic-west-lake-deepen-3 | search:english speaking dentist Hanoi | AI/search visibility scout 2026-08-26: appears in Bing local pack for this query | 2026-08-26 |
| westcoast-international-dental-clinic-west-lake-deepen-4 | search:dental implants Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| westcoast-international-dental-clinic-west-lake-deepen-5 | search:emergency dentist Hanoi | AI/search visibility scout 2026-08-26: appears in Bing local pack for this query | 2026-08-26 |
| westcoast-international-dental-clinic-west-lake-deepen-6 | search:dentist for expats Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| westcoast-international-dental-clinic-west-lake-gbp-2026-09-26 | https://www.google.com/maps?cid=2109423854010543102&hl=en | Google listing read on 2026-09-26: rating 4.8 from 149 reviews; star histogram 1★ 7 / 2★ 0 / 3★ 1 / 4★ 3 / 5★ 138; newest review dated 2026-07-18; 1 of the 5 newest reviews carry an owner reply, latest dated 2026-07-09. | 2026-09-26 |
| westcoast-international-dental-clinic-west-lake-platforms | https://www.whatclinic.com/dentists/vietnam/ha-noi | WhatClinic: its Hanoi dentist listing (6 pages, 71 clinics shown), checked against its profile sitemaps (74 dentist profiles in Hanoi; the 3 not shown in the listing opened one by one) and the profile addresses built from the clinic's name (not found), have no profile for Westcoast International Dental Clinic and none at 51 Xuan Dieu (Syrena Center) (checked 2026-10-01) | 2026-10-01 |
| westcoast-international-dental-clinic-west-lake-platforms-2 | https://www.dentaldepartures.com/dentists/vietnam/hanoi | Dental Departures: its 34 Hanoi clinics do not include Westcoast International Dental Clinic at 51 Xuan Dieu, and a name search finds no such clinic (checked 2026-10-01) | 2026-10-01 |
| westcoast-international-dental-clinic-west-lake-platforms-3 | https://www.trustpilot.com/review/westcoastinternational.com | Trustpilot: no company page for westcoastinternational.com (checked 2026-10-01) | 2026-10-01 |
| westcoast-international-dental-clinic-west-lake-site | https://westcoastinternational.com/ | Home page HTML read 2026-10-02: JSON-LD block with @type Organization (alongside WebPage, ImageObject, BreadcrumbList, WebSite) | 2026-10-02 |
| westcoast-international-dental-clinic-west-lake-deepen-7 | https://www.google.com/maps?cid=2109423854010543102&hl=en | Google listing "Westcoast International Dental Clinic (West Lake)" (Dental clinic, Dentist, Orthodontist, Pediatric dentist, Periodontist, Prosthodontist), read 2026-10-02 in three review orders (newest, lowest-rated, most relevant first): 4.8 from 149 reviews (1★ 7 / 2★ 0 / 3★ 1 / 4★ 3 / 5★ 138); 11 distinct reviews read, dated 2016-07-25 to 2026-07-18; owner replies on 4 of them | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read 11 of the clinic's Google reviews on 2026-10-02: no repeated complaint, no suspicious review pattern. |
| 2026-10-02 | Website structure read on 2026-10-02: business structured data found. |
| 2026-10-01 | Review platforms re-checked: no profile of the clinic on WhatClinic, Dental Departures or Trustpilot, so "reviewed on other platforms" changed from yes to no. |
| 2026-10-01 | Other review platforms re-checked on 2026-10-01: vietnam-dental.com (rating 4.8 from 43 reviews). |
| 2026-09-29 | Corrected 2026-09-29: owner replies to reviews confirmed on the Google listing (owner reply dated 2026-07-09). |
| 2026-09-24 | Aligned with the clinic's entry on vietnamdentalrating.com: recorded Review recency (within_3_months) from sources read on 2026-08-26. |
| 2026-08-26 | Deepen 2026-08-26: rechecked website/contacts/operating; Google review count grew 43->149 (rating steady 4.8); added tooth911.com as external source; visibility scout 5 queries (2 true); cited previously-uncited s2 (vietnam-dental.com) under googleRating. |
| 2026-08-25 | License verification 2026-08-25 against Sở Y tế TP.HCM facility-licence portal (only reachable mapped Vietnam registry): portal is HCMC-jurisdiction only and does not index Hanoi facilities; Hanoi's own registry and the national MoH system are blocked from this network — no clinic-licence value could be confirmed or ruled out, recorded as null. |
A question or a correction?
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