Hanoi Sydney Dental Clinic
According to our open methodology, this clinic scored 54.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #15 of 16 ranked clinics · Last checked: 24 September 2026
54.7/100
Positions by Rating Profile
- Overall Transparency & Trust#1554.7/100
- Best for Expats#1552.3/100
- Best for Dental Implants#1452.7/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1440.7/100
- Best English-speaking Clinics#1454.5/100
- Best for Families / Children#1059.5/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Site (nhakhoahanoisydney.vn) checked 2026-08-26; no anaesthesia/sedation info found
Summary
Cau Giay clinic positioning itself as Australian-standard, with founding dentists trained in Australia and an English website. Markets to local and international patients, including Australian and New Zealand expats. Offers implants and orthodontics.
Strengths
- Information Transparency: 17 of 20 points.
Weaknesses
- Price Transparency: 2 of 10 verifiable points (missing: cleaning price listed; filling price listed; crown price listed; x-ray / imaging price listed)
- AI & Search Visibility: 1.5 of 8 verifiable points (missing: mentioned for: best dentist Hanoi; mentioned for: English speaking dentist Hanoi; mentioned for: dental implants Hanoi; mentioned for: emergency dentist Hanoi; mentioned for: Hanoi dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
17 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
2 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ? | Prices or price ranges published | 0/3 |
| ✗ | Cleaning price listed No cleaning price on the clinic's site; both price pages are empty [hanoi-sydney-dental-clinic-deepen-7] | 0/2 |
| ✗ | Filling price listed No filling price on the clinic's site; both price pages are empty [hanoi-sydney-dental-clinic-deepen-7] | 0/2 |
| ✗ | Crown price listed No crown price of the clinic's own; both price pages are empty [hanoi-sydney-dental-clinic-deepen-12] | 0/2 |
| ? | Implant price listed | 0/2 |
| ✓ | Consultation price listed Free consultation offered on the clinic's homepage [hanoi-sydney-dental-clinic-deepen-11] | 2/2 |
| ✗ | X-ray / imaging price listed No X-ray price on the clinic's site; both price pages are empty [hanoi-sydney-dental-clinic-deepen-13] | 0/2 |
Reputation & Reviews
14 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-26 (previously unset) [hanoi-sydney-dental-clinic-deepen] | 4/6 |
| ◐ | Google review volume as of 2026-08-26 [hanoi-sydney-dental-clinic-deepen] | 1.5/3 |
| ✓ | Review recency Newest dated review 2026-08-09, as of 2026-09-24 [hanoi-sydney-dental-clinic-deepen-18] | 3/3 |
| ✓ | Clinic responds to reviews Read on the clinic's own Google listing on 2026-09-11: the practice has answered 2 of the 5 reviews shown there (65 published in total), most recently on 2025-09-24. One reply reads: "Cảm ơn chị đã đánh giá 5* và chia sẻ ngắn gọn nhưng là hỗ trợ động viên lớn với Nha Khoa Hà Nội Sydney.". [hanoi-sydney-dental-clinic-deepen] [gm-replies] | 2/2 |
| ✗ | No recurring complaints Two independent reviews describe appointments not being honoured [gm-replies] | 0/2 |
| ✓ | No suspicious review patterns 5★ share 86%, dates spread 2021-2026 [hanoi-sydney-dental-clinic-deepen-14] | 2/2 |
| ✓ | Active Facebook presence Facebook page linked from the homepage [hanoi-sydney-dental-clinic-deepen-8] | 1/1 |
| ✗ | TripAdvisor presence No matching listing; no link from the site [hanoi-sydney-dental-clinic-deepen-9] [hanoi-sydney-dental-clinic-deepen-15] | 0/0.5 |
| ✓ | Other review platforms [s1] [s2] | 0.5/0.5 |
Medical Infrastructure
11.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray [s1] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [s1] | 2/2 |
| ✓ | Orthodontics [s1] | 2/2 |
| ✓ | Oral surgery Wisdom tooth extraction is a dedicated service line [hanoi-sydney-dental-clinic-deepen-10] | 2/2 |
| ✓ | Pediatric dentistry Dedicated children's dentistry category [hanoi-sydney-dental-clinic-deepen-16] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ✓ | Works with international patients [s1] | 2/2 |
Communication & Service
5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ? | WhatsApp / LINE available | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Closes at 19:00 on most weekdays [hanoi-sydney-dental-clinic-deepen-17] | 1.5/1.5 |
AI & Search Visibility
1.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Hanoi", "English speaking dentist Hanoi", "dental implants Hanoi", "emergency dentist Hanoi", "Hanoi dental clinic for expats".
| ✗ | Mentioned for: best dentist Hanoi [hanoi-sydney-dental-clinic-deepen-2] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Hanoi [hanoi-sydney-dental-clinic-deepen-3] | 0/1 |
| ✗ | Mentioned for: dental implants Hanoi [hanoi-sydney-dental-clinic-deepen-4] | 0/1 |
| ✗ | Mentioned for: emergency dentist Hanoi [hanoi-sydney-dental-clinic-deepen-5] | 0/1 |
| ✗ | Mentioned for: Hanoi dental clinic for expats [hanoi-sydney-dental-clinic-deepen-6] | 0/1 |
| ✗ | Structured data on website No Dentist, MedicalBusiness, LocalBusiness, Organization or MedicalClinic markup: the home page and 3 service pages carry only WebPage, ImageObject, WebSite, SearchAction markup. [hanoi-sydney-dental-clinic-site] [hanoi-sydney-dental-clinic-site-2] [hanoi-sydney-dental-clinic-site-3] [hanoi-sydney-dental-clinic-site-4] | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages The site has separate pages for individual treatments, e.g. /en/dental-implants/, /en/orthodontics/, /tay-trang-rang/. [hanoi-sydney-dental-clinic-site-5] [hanoi-sydney-dental-clinic-site-6] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
- low No dentists identified anywhere (-2 pts) — No dentist names published (derived from data).
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Price Transparency: Prices or price ranges published
- Price Transparency: Implant price listed
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Emergency care
- Communication & Service: WhatsApp / LINE available
- Communication & Service: Response speed
- Communication & Service: Pre-visit consultation possible
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://nhakhoahanoisydney.vn/en/about-us/ |
|---|---|
| Phone | +84 398 348 888 |
| Google Maps | Map listing |
| Address | 92 Nguyen Chanh, Trung Hoa, Cau Giay, Hanoi, Vietnam |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://nhakhoahanoisydney.vn/en/about-us/ | Site describes team generically ('dentists who graduated from Hanoi Medical University') without naming individuals, checked 2026-08-26 | 2026-08-26 |
| s2 | https://www.whatclinic.com/dentists/vietnam/ha-noi/hanoi-sydney-den… | Hanoi location, listing | 2026-07-14 |
| hanoi-sydney-dental-clinic-deepen | https://www.google.com/maps/place/Trung+t%C3%A2m+nha+khoa+H%C3%A0+N… | Owner responded to a recent Google review, checked 2026-08-26 | 2026-08-26 |
| hanoi-sydney-dental-clinic-deepen-2 | search:best dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| hanoi-sydney-dental-clinic-deepen-3 | search:english speaking dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| hanoi-sydney-dental-clinic-deepen-4 | search:dental implants Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| hanoi-sydney-dental-clinic-deepen-5 | search:emergency dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| hanoi-sydney-dental-clinic-deepen-6 | search:dentist for expats Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| gm-replies | https://www.google.com/maps?cid=18245422528003812909&hl=en | Đức Nguyễn Thành (2022-08-14): repeatedly rescheduled while waiting, tooth broke in the meantime; Hana Le (2021-04-22): "Ko đúng hẹn" (not on time for the appointment) | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-7 | https://nhakhoahanoisydney.vn/bang-gia/ | Whole site read on 2026-09-24 (123 pages in its sitemap, Vietnamese and English): both price pages are empty; prices appear only for braces and full-arch implants; no cleaning price | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-8 | http://nhakhoahanoisydney.vn/ | Homepage links to facebook.com/Nha-khoa-Hanoi-Sydney-327466337856705/ | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-9 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Hanoi%20… | 12 results, all unrelated Hanoi hotels/attractions or a Nha Trang clinic | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-10 | https://nhakhoahanoisydney.vn/bang-bao-gia/ | Main nav lists "NHỔ RĂNG > Nhổ răng khôn" (wisdom tooth extraction) as its own category | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-11 | https://nhakhoahanoisydney.vn/en/home-page/ | English homepage read on 2026-09-24: booking box "Free Consultation"; the Vietnamese homepage shows "Tư vấn miễn phí" | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-12 | https://nhakhoahanoisydney.vn/bang-gia/ | Whole site read on 2026-09-24 (123 pages): crown costs appear only as general market ranges in blog articles, not as the clinic's price | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-13 | https://nhakhoahanoisydney.vn/bang-gia/ | Whole site read on 2026-09-24 (123 pages): no X-ray or imaging price | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-14 | https://www.google.com/maps?cid=18245422528003812909&hl=en | Histogram 5★ 56 of 65; readable reviews dated across 2021-2026 | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-15 | http://nhakhoahanoisydney.vn/ | Site's own outbound link is Facebook only, no TripAdvisor | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-16 | https://nhakhoahanoisydney.vn/bang-bao-gia/ | Main nav lists "Nha khoa trẻ em" (pediatric dentistry) as its own service category | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-17 | https://www.google.com/maps?cid=18245422528003812909&hl=en | Google hours: Mon, Wed-Fri 8:30 AM-7 PM; Sun 8 AM-6:30 PM (weekend open) | 2026-09-24 |
| hanoi-sydney-dental-clinic-deepen-18 | https://www.google.com/maps?cid=18245422528003812909&hl=en | Google listing read on 2026-09-24 (newest first): 4.6 from 65 reviews; newest dated reviews 2026-08-09, 2026-06-22, 2026-06-04 | 2026-09-24 |
| hanoi-sydney-dental-clinic-site | https://nhakhoahanoisydney.vn/en/about-us/ | Home page HTML read 2026-10-02: JSON-LD types WebPage, ImageObject, WebSite, ReadAction, SearchAction, EntryPoint, PropertyValueSpecification; none is a business type; no microdata | 2026-10-02 |
| hanoi-sydney-dental-clinic-site-2 | https://nhakhoahanoisydney.vn/en/dental-implants/ | Service page HTML read 2026-10-02: JSON-LD types WebPage, ImageObject, WebSite, ReadAction, SearchAction, EntryPoint, PropertyValueSpecification; none is a business type; no microdata | 2026-10-02 |
| hanoi-sydney-dental-clinic-site-3 | https://nhakhoahanoisydney.vn/trong-rang-implant-2/ | Service page HTML read 2026-10-02: JSON-LD types WebPage, ImageObject, WebSite, ReadAction, SearchAction, EntryPoint, PropertyValueSpecification; none is a business type; no microdata | 2026-10-02 |
| hanoi-sydney-dental-clinic-site-4 | https://nhakhoahanoisydney.vn/en/orthodontics/ | Service page HTML read 2026-10-02: JSON-LD types WebPage, WebSite, ReadAction, SearchAction, EntryPoint, PropertyValueSpecification; none is a business type; no microdata | 2026-10-02 |
| hanoi-sydney-dental-clinic-site-5 | https://nhakhoahanoisydney.vn/en/about-us/ | Home page read 2026-10-02: the navigation links separate treatment pages, e.g. /en/dental-implants/, /en/orthodontics/, /tay-trang-rang/ | 2026-10-02 |
| hanoi-sydney-dental-clinic-site-6 | https://nhakhoahanoisydney.vn/sitemap_index.xml | Sitemap read 2026-10-02: 37 URLs, including separate treatment pages | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Website structure read on 2026-10-02: no business structured data found; separate treatment pages found. |
| 2026-09-24 | Re-read on 2026-09-24: the clinic's whole website (both price pages, service and English pages) and its Google listing. Recorded: pediatric dentistry and wisdom-tooth surgery as distinct services, a free consultation, a Facebook link, and weekend and evening hours; both dedicated price pages are empty and no cleaning, filling, crown or X-ray price is published (prices appear only for braces and full-arch implants). Google: 4.6 from 65 reviews, newest 2026-08-09; two independent reviews describe appointments not honoured, recorded as a recurring complaint; no sign of rating manipulation; no TripAdvisor listing found. Still unverified: CBCT, same-day emergency care, real premises photos. |
| 2026-09-11 | Rechecked whether this practice answers its Google reviews by reading the reviews on its own Google listing on 2026-09-11: confirmed, 2 of the 5 reviews read carry a dated reply from the practice, the newest dated 2025-09-24. |
| 2026-08-26 | Deepen 2026-08-26: googleRating/reviewCount newly captured (4.6/65); noted Google Maps lists a hotline +84 1900 0390 alongside the stored direct line +84 398 348 888 -- not overwritten pending further confirmation; visibility scout 5 queries (0 true); cited existing s2 (WhatClinic) under onOtherPlatforms. |
| 2026-08-25 | License verification 2026-08-25 against Sở Y tế TP.HCM facility-licence portal (only reachable mapped Vietnam registry): portal is HCMC-jurisdiction only; Hanoi's own registry and the national MoH system are blocked from this network — no clinic-licence value could be confirmed, recorded as null. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.