City Dental Clinic
According to our open methodology, this clinic scored 81.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #5 of 16 ranked clinics · Last checked: 24 September 2026
81.7/100
Positions by Rating Profile
- Overall Transparency & Trust#581.7/100
- Best for Expats#581.3/100
- Best for Dental Implants#778.5/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#491.5/100
- Best English-speaking Clinics#582.2/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented Official price list only lists 'Local Anesthetics FREE'; no GA/sedation service offered. (Reposted Dentaly.org blog mentions asking about GA generically, not a clinic offering.) [city-dental-clinic-sedation]
Summary
English-friendly dental clinic in Hoan Kiem (Old Quarter) with an English website, published price list, WhatsApp contact and 3D scan/X-ray diagnostics. Reviews note English-speaking, friendly staff. Offers general, cosmetic, implant and orthodontic services.
Strengths
- Information Transparency: 20 of 20 points.
- Price Transparency: 15 of 15 points.
- Reputation & Reviews: 18.5 of 20 points.
- Communication & Service: 8.5 of 10 points.
- No red flags identified in public sources.
Weaknesses
- AI & Search Visibility: 1.5 of 8 verifiable points (missing: mentioned for: best dentist Hanoi; mentioned for: English speaking dentist Hanoi; mentioned for: dental implants Hanoi; mentioned for: emergency dentist Hanoi; mentioned for: Hanoi dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
Price Transparency
15 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published [s1] | 3/3 |
| ✓ | Cleaning price listed Regular cleaning priced [city-dental-clinic-deepen-10] | 2/2 |
| ✓ | Filling price listed Composite filling priced [city-dental-clinic-deepen-11] | 2/2 |
| ✓ | Crown price listed Crowns priced by material [city-dental-clinic-deepen-7] | 2/2 |
| ✓ | Implant price listed Implants priced [city-dental-clinic-deepen-12] | 2/2 |
| ✓ | Consultation price listed Free initial examination [city-dental-clinic-deepen-13] | 2/2 |
| ✓ | X-ray / imaging price listed X-ray free of charge [city-dental-clinic-deepen-14] | 2/2 |
Reputation & Reviews
18.5 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-08-26 [city-dental-clinic-deepen] | 6/6 |
| ◐ | Google review volume up from 115 stored 2026-07-14, as of 2026-08-26 [city-dental-clinic-deepen] | 2/3 |
| ✓ | Review recency as of 2026-09-24 [city-dental-clinic-deepen-15] | 3/3 |
| ✓ | Clinic responds to reviews Read on the clinic's own Google listing on 2026-09-11: the practice has answered 2 of the 5 reviews shown there (173 published in total), most recently on 2026-06-27. One reply reads: "You so much for your wonderful review and for choosing City Dental Clinic. We are delighted to hear that you had such a positive experience with yo...". [city-dental-clinic-deepen] [gm-replies] | 2/2 |
| ✓ | No recurring complaints Low ratings are very few (1★ 1 / 2★ 1 / 3★ 3 / 4★ 4 / 5★ 168; 1.1 % one or two stars) and the lowest-rated Google reviews (2017-2026) concern different things: a retainer price, a filling visit, a thin cleaning and cost against quality. [city-dental-clinic-deepen-19] | 2/2 |
| ✓ | No suspicious review patterns 5★ share 94.8%, dates spread through 2025-2026 [city-dental-clinic-deepen-16] | 2/2 |
| ✓ | Active Facebook presence [s1] | 1/1 |
| ✗ | TripAdvisor presence No matching listing; no link from the site [city-dental-clinic-deepen-8] [city-dental-clinic-deepen-9] | 0/0.5 |
| ✓ | Other review platforms WhatClinic: profile, no reviews yet. [city-dental-clinic-deepen-18] | 0.5/0.5 |
Medical Infrastructure
10 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
Communication & Service
8.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available [s1] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [s1] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible [s1] | 1.5/1.5 |
| ✓ | Clear service explanations [s1] | 1/1 |
| ✓ | Convenient opening hours Closes at 19:00 on six days [city-dental-clinic-deepen-17] | 1.5/1.5 |
AI & Search Visibility
1.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Hanoi", "English speaking dentist Hanoi", "dental implants Hanoi", "emergency dentist Hanoi", "Hanoi dental clinic for expats".
| ✗ | Mentioned for: best dentist Hanoi [city-dental-clinic-deepen-2] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Hanoi [city-dental-clinic-deepen-3] | 0/1 |
| ✗ | Mentioned for: dental implants Hanoi [city-dental-clinic-deepen-4] | 0/1 |
| ✗ | Mentioned for: emergency dentist Hanoi [city-dental-clinic-deepen-5] | 0/1 |
| ✗ | Mentioned for: Hanoi dental clinic for expats [city-dental-clinic-deepen-6] | 0/1 |
| ✗ | Structured data on website No Dentist, MedicalBusiness, LocalBusiness, Organization or MedicalClinic markup: the home page and 3 service pages carry only WebSite, SearchAction markup. [city-dental-clinic-site] [city-dental-clinic-site-2] [city-dental-clinic-site-3] [city-dental-clinic-site-4] | 0/1.5 |
| ? | Google indexing quality | 0/2 |
| ✓ | Dedicated service pages [s1] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Communication & Service: Response speed
- AI & Search Visibility: Google indexing quality
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://citydentalclinic.vn/ |
|---|---|
| Phone | +84 81 518 7046 |
| +84 81 518 7046 | |
| https://www.facebook.com/citydentalclinicvietnam/ | |
| Google Maps | Map listing |
| Address | 36 P. Ham Long, Cua Nam, Hanoi, Vietnam |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://citydentalclinic.vn/ | name, website, English site, price list, WhatsApp, services | 2026-07-14 |
| s2 | https://vietnam-dental.com/en/s/hanoi | address 36 Ham Long Hoan Kiem, 115 reviews | 2026-07-14 |
| city-dental-clinic-deepen | https://www.google.com/maps/place/City+Dental+Clinic/@21.0196185,10… | Owner response observed on recent Google review, checked 2026-08-26 | 2026-08-26 |
| city-dental-clinic-deepen-2 | search:best dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| city-dental-clinic-deepen-3 | search:english speaking dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| city-dental-clinic-deepen-4 | search:dental implants Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| city-dental-clinic-deepen-5 | search:emergency dentist Hanoi | AI/search visibility scout 2026-08-26: not present in top results (though tooth911.com organic listing exists independently) | 2026-08-26 |
| city-dental-clinic-deepen-6 | search:dentist for expats Hanoi | AI/search visibility scout 2026-08-26: not present in top results | 2026-08-26 |
| gm-replies | https://www.google.com/maps?cid=17133259603584454308&hl=en | Reviews read on the clinic's Google listing 2026-09-11: 2 of 5 carry a reply from the practice, newest 2026-06-27 | 2026-09-24 |
| city-dental-clinic-deepen-7 | http://citydentalclinic.vn/prices-list/ | "Full Porcelain / Ceramic Crown — 300", "Zirconia Crown — 200-250" (USD) | 2026-09-24 |
| city-dental-clinic-deepen-8 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=City%20D… | 12 results, only Vietnam-related hit is a Ho Chi Minh City tourism page and an unrelated Nha Trang clinic | 2026-09-24 |
| city-dental-clinic-deepen-9 | http://citydentalclinic.vn/ | Site's own outbound links are Facebook/dentaldepartures only, no TripAdvisor | 2026-09-24 |
| city-dental-clinic-sedation | https://citydentalclinic.vn/prices-list/ | Prices list's only anaesthesia line item is 'Local Anesthetics FREE' | 2026-08-25 |
| city-dental-clinic-deepen-10 | http://citydentalclinic.vn/prices-list/ | "Regular Teeth Cleaning — 8-12" (USD) | 2026-09-24 |
| city-dental-clinic-deepen-11 | http://citydentalclinic.vn/prices-list/ | "Composite Filling / Tooth — 10-25" (USD) | 2026-09-24 |
| city-dental-clinic-deepen-12 | http://citydentalclinic.vn/prices-list/ | "Titanium Dental Implant — 700-1400" (USD) | 2026-09-24 |
| city-dental-clinic-deepen-13 | http://citydentalclinic.vn/prices-list/ | "Initial Examination / Consultation — FREE" | 2026-09-24 |
| city-dental-clinic-deepen-14 | http://citydentalclinic.vn/prices-list/ | "Single X-Ray (bitewing or periapical) — FREE" | 2026-09-24 |
| city-dental-clinic-deepen-15 | https://www.google.com/maps?cid=17133259603584454308&hl=en | Newest review dated 2026-09-12 | 2026-09-24 |
| city-dental-clinic-deepen-16 | https://www.google.com/maps?cid=17133259603584454308&hl=en | Histogram 5★ 165 of 174; readable reviews dated across many months of 2025-2026 from accounts with review history | 2026-09-24 |
| city-dental-clinic-deepen-17 | https://www.google.com/maps?cid=17133259603584454308&hl=en | Google hours: Mon-Fri and Sat 8:30 AM-7 PM, Sun 8:30 AM-5 PM | 2026-09-24 |
| city-dental-clinic-deepen-18 | https://www.whatclinic.com/dentists/vietnam/ha-noi/city-dental-clinic | WhatClinic: profile 'City Dental Clinic', No. 36 Ham Long Str., Hoan Kiem, Hanoi, open for patient reviews, none posted yet (checked 2026-10-01) | 2026-10-01 |
| city-dental-clinic-site | https://citydentalclinic.vn/ | Home page HTML read 2026-10-02: JSON-LD types WebSite, SearchAction; none is a business type; no microdata | 2026-10-02 |
| city-dental-clinic-site-2 | https://citydentalclinic.vn/dental-implants/ | Service page HTML read 2026-10-02: no application/ld+json block; no microdata | 2026-10-02 |
| city-dental-clinic-site-3 | https://citydentalclinic.vn/orthodontics/ | Service page HTML read 2026-10-02: no application/ld+json block; no microdata | 2026-10-02 |
| city-dental-clinic-site-4 | https://citydentalclinic.vn/invisalign-invisible-braces/ | Service page HTML read 2026-10-02: no application/ld+json block; no microdata | 2026-10-02 |
| city-dental-clinic-deepen-19 | https://www.google.com/maps?cid=17133259603584454308&hl=en | Google listing "City Dental Clinic" (Dental clinic), read 2026-10-02 in one review order (lowest-rated first): 4.9 from 177 reviews (1★ 1 / 2★ 1 / 3★ 3 / 4★ 4 / 5★ 168); 5 distinct reviews read, dated 2017-02-27 to 2026-07-27; owner replies on 1 of them | 2026-10-05 |
Change History
| Date | Change |
|---|---|
| 2026-10-05 | Read 5 of the clinic's Google reviews on 2026-10-02: no repeated complaint. |
| 2026-10-02 | Website structure read on 2026-10-02: no business structured data found. |
| 2026-10-01 | Other review platforms re-checked on 2026-10-01: WhatClinic (profile, no reviews yet). |
| 2026-09-24 | Aligned with the clinic's entry on vietnamdentalrating.com: recorded General anaesthesia / deep sedation (sleep dentistry) (no) from sources read on 2026-08-25. |
| 2026-09-24 | Re-read on 2026-09-24: the clinic's full price list and its Google listing. Recorded: cleaning, filling, crown, implant, consultation and X-ray prices (consultation and X-ray are free), and opening hours to 19:00 on most days. Google: 4.9 from 174 reviews, newest from 2026-09-12; no sign of rating manipulation; no TripAdvisor listing found. Left unresolved: whether same-day emergency care is offered - reviews describe a same-day infection treatment while the clinic's own price list and navigation do not name an emergency category. Still unverified: on-site CBCT, pediatric dentistry, real premises photos, and whether two mixed reviews criticising cleaning thoroughness form a pattern. |
| 2026-09-11 | Rechecked whether this practice answers its Google reviews by reading the reviews on its own Google listing on 2026-09-11: confirmed, 2 of the 5 reviews read carry a dated reply from the practice, the newest dated 2026-06-27. |
| 2026-08-26 | Deepen 2026-08-26: Hanoi ward-boundary update means this address now falls in 'Cua Nam' ward (was Hang Bai/Hoan Kiem) per Google's current listing -- same physical location, address field updated accordingly; googleRating/reviewCount newly captured 4.9/170 (up from 115); added tooth911.com external source; visibility scout 5 queries (0 true); cited existing s2 under addressAndMap. |
| 2026-08-25 | License verification 2026-08-25 against Sở Y tế TP.HCM facility-licence portal (only reachable mapped Vietnam registry): portal is HCMC-jurisdiction only; Hanoi's own registry and the national MoH system are blocked from this network — no clinic-licence value could be confirmed, recorded as null. |
A question or a correction?
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